Today when everyone uses internet to communicate, surf or crawl, it is not impossible to forget the term offline. In e-commerce, the information of the product, offers, discounts are all provided online to improve their offline shopping experience. There are some ways through which you can optimise online to offline marketing and these are discussed below:
Click and collect shopping
These services are quiet common nowadays that customers make payment online and receive the physical product. It is one of the trends in the retail industry which fulfills the desire of the customers. Customers surf their wants and make payments for their online purchase to enhance their offline satisfaction and experience.
Create personalised marketing with Data Visions
The customers don’t make purchases until and unless they have complete trust on your brand. Personalised marketing not only improves your brand image but also increases your sales. The customers make purchases after being sure about the product quality, size, color, texture, etc. and if there is no doubt related to the product, they proceed to buy the product.
Communication with the customers
Selling online doesn’t mean that you can’t help your customers in surfing their products. Communicate with your customer regarding the product they are looking for, provide them with similar products for more choices, ask them their expectations, and this has a high probability that it will help you with improving your product as well as your sales.
Use offline marketing tools for promoting online brands
Make use of offline tools such as advertisement through TVs, newspapers, radios, etc. to make the people aware of the products you are selling. It is one of the traditional techniques for promoting your online brand and it is still useful nowadays also.
KPIs for online and offline marketing
The most important things that you need to focus on are the goals, strategies and investments. You should use KPI (key performance indicators) to know more about your customers and brands. Some of the businessmen use strategies to attract more customers and some focus on building their brand image. With the KPI, your progress in comparison to your competitors and profits generated can be known.
Be flexible
In this dynamic era, you have to be flexible. If you will be able to adapt the changes in time, then it will be a plus point for you as well as for your business. It is not always easy to target the KPI as many factors changes with time such as customers’ demand, competitor’s strategies, and trends. So for the optimisation of online and offline marketing, it is important to consider these factors.
Develop online as well as offline SEO
It is wrong to think that your company is shown at the top of the search engines and you don’t have to make any other efforts. Development of online and offline SEO are equally important. It is important to increase the search engine ranking of your website so that more traffic would be attracted and it is also important to provide offline services to the customers for their satisfaction.
It is necessary to develop the strategies for offline marketing to improve customer experience while purchasing the products online. Mostly, they do not trust online brands because of the loss of physical touch and experience. You should focus on satisfying the customers with the reviews. Nowadays the videos or images related with the products are uploaded which builds trust for buyers. You should focus on these types of strategies for building your brand image. It also helps in building your reputation, both online and offline.
O2OEvents manages services portfolio which provides secure mobile adaptable technology solutions aligned with today’s needs and tomorrow’s goals for the most discerning customer of 21st century.
English