Conversational Marketing

Customer interaction and feedback drive engagement. DMS implements conversational marketing that allows our clients to have a deeper understanding of their target customers – their behaviours, concerns, and interests. In this way, our clients can enlarge their customer base, strengthen customer loyalty, and increase conversions leading to a higher revenue.

Conversations to Conversion

When businesses to engage their customers in real-time conversations, there is a higher probability that they can influence their buying behaviour. This is especially important during those moments when customers are about to decide if they are going to purchase an item or not, your brand or a competitor. Personalised conversations can lead to customer conversion that lead to product sales and ultimately result to higher revenues for companies.

How does DMS initiate Conversational Marketing?

Live Chats

Gone were the days when customers have to wait for days or hours before they receive a reply regarding their enquiry. The DMS Live Chat Software allows your business to provide instant responses to interested customers. Real-time conversations happen during those crucial moments when buyers are deciding if they should buy your product or not. You are able to influence their decisions, close the deal, and provide better customer experience.
ChatBots

DMS Chatbots provide real-time responses to your customers, at scale, and even gives you a great opportunity to upsell your products and services. Cut out the noise in your digital marketing and improve your lead generation by asking qualifying questions to find the best leads.
Integration with Messaging Apps

DMS makes it possible for you to integrate your conversational marketing with messaging apps such as Messenger, WeChat, and Viber. Through this new way of engaging with app users, you will be able to simplify the buying process and enhance the customer experience.

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